Our Code of Business Conduct is an additional tool that specifies the basic, non-negotiable behavior, whether acting individually or collectively, that is mandatory for everyone in the Company and its subsidiaries.
EthicsPoint is an open channel available to stakeholders, such as customers, tenants, users, workers, suppliers, investors, shareholders, neighbors, and the community in general, so that through a simple channel, to report, anonymously and confidentially, irregularities, inappropriate use of the Company´s assets or resources, abusive behavior, violations of current laws or breach of our corporate policies.
Our commitment is to ensure an adequate and effective follow-up of these complaints, in order to comply with the highest ethical and integrity standards.
In 2020, there were 38 total complaints in EthicsPoint. We resolved 97% of the complaints received. Some of the actions implemented based on cases generated in 2020 include improvements to purchasing processes, termination of contracts with suppliers, permanent blocking of certain suppliers, the decision to not begin doing business with certain suppliers and customers and the generation of reports on suspicious operations. For more information, please see page 41 of our Integrated Annual Report.
The Ethics Committee was created to lend support, objectivity and rigor to the process of investigating reported situations that directly threaten the Company’s ethical principles or put the Company at risk of poor practices that affect the integrity of our business. The committee, comprised of executives from the Controller’s office and the Legal and Human Resources areas, reviews each case on the basis of information received and data gathered through inquiries. The process ends with a report containing conclusions and measures to be adopted as a result of the complaint
Our Supplier Code Conduct is an additional tool that establishes the framework in which we relate to suppliers, including the values and principles we expect both parties to follow.